Recurring web subscriptions
You can request cancellation of an eligible recurring web subscription from Cravae Settings. Unless checkout or applicable law states otherwise, cancellation stops future renewal and your paid access continues until the end of the current paid billing period.
Cravae Pass
Cravae Pass is a one-time purchase for the validity period and usage limits shown before checkout. It does not automatically renew.
Refund requests
Because paid Cravae access is digital and can become available immediately after a verified payment, completed purchases are generally not automatically refundable merely because some or all included usage was not consumed. We will review requests involving duplicate charges, an incorrect amount, a payment that succeeded without the purchased entitlement being delivered, or another circumstance where applicable law requires a refund.
Failed or pending payments
A failed payment does not create paid entitlement. A payment that remains pending may take time to reconcile with the payment provider. If money was debited but Cravae access was not delivered after provider confirmation, contact us with the transaction reference so we can investigate.
App Store and Google Play purchases
Purchases made through Apple App Store or Google Play are also governed by that store's billing, cancellation, and refund processes. Where the store controls the transaction, refund requests may need to be submitted directly to the store.
How to request help
Email hello@cravae.com with your Cravae account email, purchase date, plan, and payment/order reference. Never send your card number, CVV, UPI PIN, password, or one-time banking code.
Mandatory consumer rights
This policy does not remove refund, chargeback, cancellation, or consumer rights that cannot lawfully be excluded.